Consumers want your products – now. Your store associates can be a big asset in helping fulfill online orders and leverage inventory on hand.
In short, leveraging inventory in the stores can often be a least cost, best service solution. An optimal store fulfillment strategy that takes into account store labor, inventory positioning and exceptions is key. Enspire’ retail consultants help clients optimally balance cost and customer service when implementing ship from store and ship to store fulfillment strategies.
Also, a key customer service opportunity for retailers is the ability to easily return online orders at the store. Enspire’s Fulfillment Execution solution is helping some of the world’s largest retailers manage omni-channel returns so that it is seamless for the customer and optimally tracks and routes in-store returns. Store associates can immediately issue credit back to a credit or debit card or issue a store credit, and manage returns from a single receipt. Returned items are re-stocked or sent backward through the chain based on predefined rules.