Store Fulfillment & Returns

Store Fulfillment & Returns

Optimally balance cost and customer service when implementing ship from store and ship to store fulfillment strategies.

Consumers want your products – now. Your store associates can be a big asset in helping fulfill online orders and leverage inventory on hand.

In short, leveraging inventory in the stores can often be a least cost, best service solution. An optimal store fulfillment strategy that takes into account store labor, inventory positioning and exceptions is key. Enspire’ retail consultants help clients optimally balance cost and customer service when implementing ship from store and ship to store fulfillment strategies.

Also, a key customer service opportunity for retailers is the ability to easily return online orders at the store. Enspire’s Fulfillment Execution solution is helping some of the world’s largest retailers manage omni-channel returns so that it is seamless for the customer and optimally tracks and routes in-store returns. Store associates can immediately issue credit back to a credit or debit card or issue a store credit, and manage returns from a single receipt. Returned items are re-stocked or sent backward through the chain based on predefined rules.

Store fulfillment & returns from Enspire Commerce allows you to:
  • Ship from store
  • Buy online, pick up at store
  • Buy online, ship to store
  • Returns processing

Exceed customer expectations.

Pick Up in Store

When e-commerce orders are picked up in the store, associates can personally interact with customers to enhance your brand experience.

In-Store Traffic

In-store traffic naturally drives additional sales opportunities as consumers have more interactions with products they need or want.

Fulfill e-Commerce Orders

Store associates can also more rapidly fulfill e-commerce orders when the store location is close to the demand point.

Augment Distribution Staff

And for peak selling events, store associates can augment distribution staff in the fulfillment effort.

Returns Processing

Store associates can immediately issue credit back to a credit or debit card or issue a store credit, and manage returns from a single receipt.

Business Tips

Three Reasons Retailers Should Ship from Store

Blog |March 7, 2017

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