Omni-channel order fulfillment and returns are about delivering a more convenient, consistent and seamless shopping experience for your customers. They want to buy, receive and return merchandise in ways that are most convenient to them. Today’s empowered shoppers want to choose from a multitude of products and fulfillment options. They expect immediacy, convenience and simplicity—no matter if they are shopping in your brick-and-mortar store or online.
Retailers that can deliver against consumer expectations are more likely to drive brand loyalty and sales. Those that can enable omni-channel fulfillment options while strategically balancing cost and service will drive additional profitability.
In short, leveraging inventory in the stores can often be a least cost, best service solution. An optimal store fulfillment strategy that takes into account store labor, inventory positioning and exceptions is key. Enspire’s retail consultants help clients optimally balance cost and customer service when implementing ship from store and ship to store fulfillment strategies.